Returns & Exchanges

At PALMONAS, we strive to ensure your fashion journey is seamless, offering a flexible 30-day return and exchange window for all unworn apparel and accessories. We are committed to your satisfaction and provide hassle-free processing to keep your wardrobe updated with confidence.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Schedule a Pickup

  Choose your preferred pickup date through our portal, and a courier will be dispatched to collect the package from your doorstep at no additional cost.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.