Frequently Asked Questions

Everything you need to know about your PALMONAS experience.

What materials are used in PALMONAS jewelry?

We specialize in high-quality materials including 18k Gold Plating, 925 Sterling Silver, and premium stainless steel designed for longevity and shine.

Does PALMONAS jewelry tarnish?

Our jewelry is crafted with anti-tarnish coatings; however, to maintain its brilliance, we recommend avoiding direct contact with perfumes, lotions, and excessive moisture.

What is your shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days.

Can I return or exchange an item?

Yes, we offer a 15-day return and exchange policy for unworn items in their original packaging. Please note that earrings are non-returnable for hygiene reasons.

Is there a warranty on the products?

Every PALMONAS piece comes with a 6-month warranty covering manufacturing defects and plating issues under normal wear conditions.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your shipment's progress in real-time.